Privacy Policy

Last updated: May 22, 2026

Creatorly (“we”, “us”, “our”) operates the Creatorly platform and related services that connect brands and creators. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile applications, and APIs.

1. Information we collect

We may collect the following categories of information:

• Account information: name, email address, phone number, password (stored in hashed form), role (creator or brand), and profile details.
• Identity and payout information: PAN or tax identifiers, KYC status, bank or UPI details submitted for payouts, and related verification data required by payment partners.
• Social account data: when you connect Instagram or other platforms, we may store account identifiers, usernames, access tokens (encrypted), and public profile or media metadata needed for campaigns and verification.
• Campaign and transaction data: applications, submissions, payment and payout records, ledger entries, and communications related to campaigns or contests.
• Technical data: device type, app version, IP address, log data, and cookies or similar technologies on our website.

2. How we use information

We use your information to:

• Provide, operate, and improve the Creatorly platform;
• Process campaign funding, creator earnings, and payout requests through payment partners;
• Verify content submissions and comply with campaign rules;
• Communicate with you about your account, campaigns, and support requests;
• Detect fraud, abuse, and security incidents;
• Comply with applicable laws, tax, and regulatory obligations in India.

3. Sharing of information

We may share information with:

• Payment processors (such as Razorpay) to collect payments, manage KYC, and disburse payouts;
• Social platforms (such as Meta/Instagram) when you authorize a connection;
• Service providers who host infrastructure, analytics, or support tools under contractual confidentiality obligations;
• Legal authorities when required by law or to protect rights, safety, and security.

We do not sell your personal information to third parties for their marketing purposes.

4. Data retention

We retain information for as long as your account is active and as needed to provide services, resolve disputes, enforce agreements, and meet legal, tax, and audit requirements. Retention periods may vary by data type.

5. Security

We implement reasonable technical and organizational measures to protect your data, including encryption of sensitive fields where appropriate. No method of transmission or storage is completely secure; you use the service at your own risk.

6. Your rights

Depending on applicable law, you may request access, correction, or deletion of certain personal data, or withdraw consent where processing is consent-based. Contact us at support@creatorly.app. We may need to verify your identity before fulfilling requests.

7. Children

Creatorly is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

8. International transfers

Your data may be processed in India and in countries where our service providers operate, subject to appropriate safeguards where required.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated “Last updated” date. Continued use of the service after changes constitutes acceptance where permitted by law.

10. Contact

For privacy-related questions, contact: support@creatorly.app